Policies

REFUND, RETURNS AND EXCHANGE POLICY

Customer satisfaction is priority. Our return policy is as follows; parts must be returned within 30 days of Shipper Notification of delivery. Any item that has not been installed, modified and is complete, you may return. All Items must be returned in the same condition as they were when they left our facility. Purchaser must facilitate or be willing to take purchased items to a shipping location. All shipping costs, including any duties, COD charges, signature charges, will not be refunded. Returns are subject to a 15% restocking fee. All credit card refunds are subject to an additional 5% fee. Contact Sales@cubicdollaroffroad.ca within 30 days of shipper notification of delivery for any Refund, Return or Exchange.

Items damaged due to shipper negligence will be replaced at the cost of the shipper. Purchaser must provide evidence immediately after receiving damaged package. Shipping damage must be filed with the shipper before we can exchange or refund an order.
Contact Sales@cubicdollaroffroad.ca within 10 days of shipper notification of delivery for any Refund, Return or Exchange.

ORDER CLAIMS POLICY

All order Claims of missing or incorrect items must be made within 10 days of shipper notification of delivery. All claims must include photographs of Parts and photographs of the original shipping label with order number printed under shipping address. If it is determined that errors or omissions were the responsibility of Cubic Dollar Off Road, Cubic Dollar Off Road will ship all missing or incorrect items at our expense.
Contact Sales@cubicdollaroffroad.ca within 10 days of shipper notification of delivery for any order claims.

Shipping Policy

Most orders ship between 1 and 7 to 10 business days. All orders are shipped as soon as possible. Back ordered products are awaiting component from a 3rd party and will ship as soon as 3rd party components arrive.

Promotions and Marketing Statements

For any of our promotions if we have inadvertently made a typographical error on any coupon or special offer, we reserve the right to suspend redemption or terminate the promotion altogether.